Top 1,847 HP computer reviews (2023)

Customer service

I will never buy an HP again. Switch to Lenovo or Dell now. After being a loyal HP customer for 20 years, they won't take back the LEMON they sold me that didn't work for the first two months I bought it, and instead continue to insist that I repeatedly work with their customer service. THE COMPUTER DOES NOT WORK. TAKE IT BACK AND SEND ME A NEW ONE. I'm not stupid. I've had several HP computers and none of mine had a keyboard that kept freezing while you were using it. So frustrating!

I should have read other consumer reviews before ordering the HP Envy desktop PC. HP sells products that don't exist and blames them on supply shortages and disruptions. I don't think I will ever receive the product I bought and paid for. So, I highly recommend that you stay away from an HP store and buy your computer or PC accessories elsewhere. Very disappointed.

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Customer serviceSales & Marketing

I bought a desktop computer with excellent specs in February of this year. However, certain aspects of using the computer are very slow, e.g. B. Open folders and access internal and external hard drives. I don't know if the problem is caused by incompatible components or bloatware as HP does not honor their warranty. After I submitted some tickets, I got no response. HP also doesn't bother answering follow-up emails. I feel like they know their computers aren't up to date and they need a good reputation to sell them.

Customer servicecoverpunctuality and speed

The computer stopped working two weeks before the warranty expired. I forgot to call until I was a day late. They didn't want to fix their Lemon computer. This is the second HP Pavillion to fail me in less than a year. Don't waste your time buying their junk.

HP sells products that don't exist and blames them on supply shortages and disruptions. Why are they taking my money with no product? Had I known they couldn't fulfill my order I would have gone elsewhere. Oh my god this is it.

I actually love my 17 inch laptop but after only 7 months it said the hard drive was missing. Customer service charged me $44 for a reboot disk when the computer couldn't do anything without recognizing the hard drive. They said they would send me the shipping materials to send my laptop for repair. I'm in the last week of school and I don't have a computer to write my final paper. I have been waiting for the shipping material for 5 days. I'm very disappointed.

When connecting the laptop, a spark appears at the input, after which the entire device turns black. This happens when the battery is on and/or off. There is no more warranty. The laptop is not damaged in any way. The map is also in perfect condition. Like New. Was instructed not to plug in the device and let the battery drain. There is a risk of fire. A security issue. A defective device sold by HP. I've been waiting a week for HP MGMT to contact me. I called them at least six times, the issue was escalated to management, but NOTHING was resolved. I just take the brush off. Sent back and forth only to be told "This is not my department"... and "Wait a minute." Poor customer service for a highly flammable product.

Unprofessional and disrespectful customer service regarding my $500 purchase of an HP Reverb G2 Virtual Reality Headset after the 30 day purchase date. They put me on hold for 45 minutes and every member of staff referred me to another department claiming I was referred to the wrong department, then they finally hung up.

HP sells junk computers and offers no warranty. They urge the customer to reinstall Windows themselves if the hard drive won't boot. Worst computers and worst customer service.